PACE NDIS: What Providers Need to Know About the New System

The National Disability Insurance Scheme (NDIS) is always changing to make life easier for participants and providers. One of the most important updates in recent years is the PACE NDIS system. It’s a new computer platform from the National Disability Insurance Agency (NDIA) that aims to make managing supports, budgets, and payments smoother and faster for everyone involved.

If you’re running an NDIS company for sale, working as a provider, or even looking at NDIS businesses for sale, understanding how PACE NDIS works is essential. This guide explains what the system is, how to access it, what’s changing, and how to prepare your business for the transition.

What Is the PACE NDIS System?

The PACE NDIS system is the NDIA’s new digital platform that replaces the old Myplace portal and other internal tools. PACE stands for Progressive Assist Capacity Enhancement, and it was designed to modernise how participants, plan managers, and providers interact with the NDIS.

The NDIA first tested PACE in Tasmania before deciding to roll it out across Australia. Over the next 18 months, all NDIS providers will move to the new PACE portal NDIS to manage participant information, claims, and payments.

The main goal of PACE is to make everything simpler, from submitting invoices to accessing participant plans, so that providers can spend less time on paperwork and more time delivering quality services.

Why PACE Matters for NDIS Providers

PACE doesn’t completely change how the NDIS works, but it does improve the way information and payments are managed. For providers, the biggest benefits include:

Faster and easier payments: The new system allows better payment tracking and fewer delays.
Simpler communication: Providers can now communicate directly with participants through the new portal.
Less paperwork: PACE removes some of the manual work, such as creating service bookings.
Better access to information: Providers can view participant plan details more clearly, helping them plan services more effectively.

These improvements make a big difference in how smoothly an NDIS company operates day to day.

How the PACE NDIS System Works

So, how does PACE NDIS actually work for providers?

Under the new system, each participant has the option to endorse providers they trust. Once a participant endorses a provider, that provider gains access to their plan and can start delivering services, without having to create separate service bookings.

This new “participant-endorsed provider” feature makes things more transparent. It ensures that participants always know who is delivering their supports, and providers can act quickly once they are approved.

The PACE portal NDIS also allows both registered and unregistered support coordinators and recovery coaches to submit service requests directly. This means even smaller or newer businesses can operate more efficiently with less administrative effort.

How to Access PACE NDIS

Accessing the PACE NDIS system is done through the new online PACE portal NDIS. If you’re an existing provider, you’ll receive login details and setup instructions from the NDIA when your region transitions to PACE.

Here’s a simple guide on how to access PACE NDIS:

Go to the NDIA’s official portal link once your area is live.
Log in using your provider credentials.
Review your participant list and check for endorsement requests.
Make sure you have participant consent before accessing their plan.
Update your system or software to connect with the new PACE platform.

For first-time users, NDIA also offers online information sessions and videos explaining how to use PACE NDIS effectively.

Key Changes You Should Know About

The PACE system brings several changes that affect how both participants and providers manage their supports. The most important updates include:

More Budget Control: Participants now have more flexibility to move funds within support categories.
Expanded Support Categories: The number of categories has grown from 15 to 21, giving more clarity and detail in funding structures.
Recurring Supports: There’s a new recurring category for regular supports like transport, making it easier to manage ongoing needs.
Simplified Claims: Payments are processed more smoothly through the portal, especially for participant-endorsed providers.

These updates may sound technical, but they actually make life easier for providers, especially those managing multiple participants.

How to Use PACE NDIS Effectively

Learning how to use PACE NDIS properly will save you time and prevent issues later. Start by updating your internal systems and training your staff. If your team currently uses spreadsheets or manual records, it’s a good time to invest in an NDIS client management system that integrates with PACE.

Tools like these can help automate invoices, track budgets, and make sure your NDIS company remains compliant with NDIA standards. The smoother your systems run, the easier it will be to manage the transition.

Here are a few practical tips:

Make sure all your participant consents are up to date.
Attend NDIA’s online training sessions for providers.
Update your business software to align with the PACE structure.

Double-check that your payment claims match the new category codes.

What This Means for NDIS Businesses for Sale

If you’re looking into NDIS businesses for sale, it’s important to ask how the company is managing the transition to PACE. A business that already uses the PACE NDIS system or has a plan in place to adapt will be easier to manage and more valuable in the long run.

For owners, getting your team ready for PACE not only improves service quality but can also increase your NDIS business valuation. Investors and buyers prefer businesses that are compliant, efficient, and ready for future updates.

Whether you’re buying or selling an ndis property for sale demonstrating that your operations are PACE-ready shows professionalism and strong management practices.

Final Thoughts On PACE System

The introduction of PACE NDIS marks an exciting step forward for providers and participants alike. It brings more transparency, faster payments, and less administrative work – all things that make running an NDIS company smoother and more efficient.

To prepare for this change, make sure your systems, staff, and processes are ready. Learn how to access PACE NDIS, understand how to use PACE NDIS, and take advantage of training sessions offered by the NDIA.

If you’re exploring NDIS businesses for sale, check whether they’re already using or preparing for the PACE system, it could make a big difference in long-term success.

With the right preparation and understanding, NDIS PACE for providers can help you deliver better services, stay compliant, and make your NDIS business stronger than ever.